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Customer Service Representative - ONET Job Title: (Retail Salespersons)
Industry: All Other Miscellaneous Store Retailers (except Tobacco Stores) share on twitter share on Facebook
 Job Details
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Job Title:   Customer Service Representative
ONET Job Title:   Retail Salespersons
Industry:   All Other Miscellaneous Store Retailers (except Tobacco Stores)
Job Type:   Full Time
Job Shift:   First Shift (Day)
Job Location:   St. Thomas
Minimum Education:   High School Diploma
Career Level:   Experienced (Non-Manager)
Minimum Experience:   3 Years
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Job Description:

Primarily responsible for providing effective customer service for all internal and external LS Holding customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department. Other responsibilities include but are not limited to:

 

  • Providing timely and accurate information to incoming customer order status and product knowledge requests.

  • Processing customer orders/changes according to established department policies and procedures.

  • Processing customer returns according to established department policies and procedures.

  • Working closely with the Credit Department to resolve disputed credit items.

  • Opening customer accounts by recording account information

  • Maintaining customer records by updating account information

  • Resolving product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintaining financial accounts by processing customer adjustments

  • Recommending potential products or services to management by collecting customer information and analyzing customer needs

  • Preparing product or service reports by collecting and analyzing customer information

  • Contributing to team effort by accomplishing related results as needed


Skills Required

• 3+ Years of Customer Service experience

• Time Management: the ability to organize and manage multiple priorities

• Ability to understand and operate company’s CRM

• Strong customer orientation

• Excellent interpersonal and communication skills

• High performance and a strong team player

• Commitment to company values

• Computer proficiency

• Knowledge of Microsoft Word and Excel

 

 

Beneficial Skills and Experience

• College degree preferred

• Prior Retail experience preferred

• Prior knowledge of company brands, a plus


Company Information More jobs from this company 
Company Name: Little Switzerland/Jewels
Company Description:
Little Switzerland/Jewels has defined luxury in the Caribbean for more than 50 years. With over 25 stores across the Caribbean region, Little Switzerland offers the most desired collections of designer jewelry and watches including TAG Heuer, David Yurman, Breitling, Roberto Coin, Movado, Omega, John Hardy, Chopard, Pandora, Tiffany & Co. and Cartier
        
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