Main responsibilities include managing the process of implementing changes to the production systems in a structured, documented, SOX compliant manner. This person also is responsible for quality automation of the CommSoft product. The person in this role is expected to coordinate and assist with prioritization processes for maintenance activities, as well as sometimes support activities for IS resources in a team environment. On a daily basis, the position is responsible for the maintenance and compliance of the change control process and quality for numerous applications. Position includes business analyst work in development of requirements and business process flows for projects when there is more of a cross department involvement. Position is called upon to complete project management on medium size projects either from beginning to end or in the development of project plans. Position also identifies quality automationfor CommSoft and other key systems.Supervisory role as needed.
PRIMARY RESPONSIBILITIES
·Day to day management of change control items through the process.·Prioritization coordination of maintenance work.·Automation of testing thru Mercury for the CommSoft application·Ensuring compliance of the Change Control process.·Change control process improvements and enhancements.·Coordination with Service desk on direction of tickets.·Coordination with vendors, developers, IT for appropriate implementation of system changes.·SOX compliance activities including self tests.·Configuration and development of Change Control tool Release Manager.·Project plan development and maintenance to feed into the overall IS project portfolio.·Development of business process flows to support the business requirements.·Develop and document Change Management processes and procedures. ·Communication of Change Management process and procedure changes to IT.
Skills Required
10+ years related quality work experience
Development or support of compliance processes necessary
Bachelor’s degree in technical, business or management discipline
Innovative is a leading Caribbean telecommunications and cable TV provider headquartered in St. Thomas,US Virgin Islands, with operations in the US Virgin Islands,British Virgin Islands and St. Maarten. ICC offers a full array of telecommunications and cable TV services for the residential, business, and government markets including: local, US and international voice and data services,high speed internet, digital cable TV and wireless.
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