Summary: Oversees all marina activity ensuring effective, efficient operations that comply with all safety regulations; ensures guest satisfaction with their experience at facility.

 Essential Duties and Responsibilities include the following (other duties may be assigned):·         Provides service to marina guests that meet established quality standards for all marina related operations; ensures the recognized standards are maintained and that quality and delivery commitments are met.·         Makes and confirms reservations, verifies arrival and departure times and arranges for baggage handling and other services requested by guests; maintains records of slip availability.·         Greets and registers guests; provides escort instructions to Guest Service Representatives and  Assistants coordinating appropriate guest and luggage transportation.·         Manages all guest financial transactions; verifies guest credit status and issues charge cards where applicable; posts charges such as moorage, power, water, food, liquor, or telephone to ledger; computes final bills and collects appropriate payments.·         Answers guest inquiries and provides information pertaining to restaurants, mechanics, travel, provisioning, florist, carpenters, medical, painting, entertainment, laundry services, safety inspections, varnishing, and legal services.·         Issues facility security ID and supports marina and facility security teams in their security related efforts; reports disturbances in marina office area to superiors and maintains general vigilance.·         Transmits and receives telephone messages; date stamps, sorts, and racks incoming mail and messages, and coordinates delivery of same. ·         Makes restaurant, transportation, or entertainment reservations and tour arrangements at guests’ requests. ·         Deposits guests’ valuables in marina safe.·         Maintains VHF radio and in-person communication with vessels, Marina staff and marina management.   . 

Qualifications: The job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor. 

Supervisory Responsibilities: Directly supervises 6 to 12 employees in the Marina.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.  Supervises and coordinates activities of , Guest Services . 

Education/Experience: College degree preferred  or two to five years marina  experience and/or training; or equivalent combination of education and experience. Excellent computer and customer service skills required. Marina experience required. VHG Operator’s certificate and basic first aid preferred. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts.  The employee may work near or around toxic or caustic chemicals while wearing proper personal protection equipment and following strict company safety standards. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and smell. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.