Responsibilities

• Manage day-to-day Island Recreation operation, all life guarding and rental activities on Castaway Cay
• Actively performance manage Island Recreation Crew (Recreation Staff and Rental Host/Hostess); approximately 30+ Crew members
• Oversee Island rental operation areas; areas include but are not limited to snorkeling, use of small non-motorized watercraft, bicycles, floats, strollers, and wheelchairs while ensuring proper sanitation, upkeep, maintenance and cleanliness of all equipment
• Measure the effectiveness of all activities provided by the Island Recreation Crew in delivering exceptional services to Guest and Crew
• Create daily work schedule, distributing work assignments accordingly
• Prepare weekly boat and security schedules for shipboard Crew rotations
• Oversee on-island lifeguard in-service training as well as new hire on-the-job training
• Establish and execute a Crew development plan to provide effective motivation, maintain morale, promote diversity, and minimize turnover of staff
• Oversee use and ordering of all recreation supplies to ensure adequate stock
• Assist in the preparation of annual operating plan, planned work and maintenance budget and effectively manage to targeted business goals
• Liaison with ship for Guest service needs that occur on island and with vendors
• Create and lead innovative solutions for improved Guest services on Castaway Cay

Basic Qualifications 

• Minimum three years management experience within a high volume Resort operation
• Prior shipboard and/or remote resort and/or island operations experience
• Proven experience in recreation, water safety instructor and/or advance lifesaving skills
• High School degree or equivalent
• Demonstrated experience maintaining water sport and/or recreational equipment (sailboats, bicycles, etc.)
• Demonstrated communication skills, both written and verbal, and ability to work and communicate effectively with a diversified team
• Demonstrated action orientation and self-starter, planning for and requiring little follow-up
• Demonstrated ability to handle multiple tasks and team leadership
• Computer fluency on word processing and spreadsheet applications
• Receptive to island life, living and working on a remote island for 3-4 months at a time with an average of 6-weeks off in-between contracts
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live on a remote island with approximately 100 other crew members
• Willingness to commit to an island contract
• Be able to adhere to Disney Cruise Line appearance guidelines
• Enjoy working in a guest-service oriented environment
• Be flexible with your work schedule and job duties
• Appreciate diversity among guests and crew

Preferred Qualifications

• College degree or equivalent
• Open water diver and diving rescue certification
• Previous maintenance experience
• Experience with facilities management